Privacy policy

1. Who We Are

BnH Hosting & Design, LLC is a design and growth agency based in Farmington, New Mexico, serving businesses throughout the Four Corners region and beyond. BNH Social Command is a private application operated solely by BnH. It is not offered to the public, and only authorized BnH staff have access to it.

We use BNH Social Command to create, schedule, and publish social media content, and to monitor engagement, for the client businesses that have engaged us to manage their social media presence. In doing so, we act on behalf of and with the authorization of each client business, which owns the social media accounts we manage.

2. Information We Collect and Process

BNH Social Command connects to third-party platforms, currently Facebook and Instagram, through their official APIs to manage our clients’ accounts. Depending on the platform and the permissions granted, the application may access and process the following:

Client Business Account Information

• Page and profile details — the name, ID, profile image, and settings of the Facebook Pages and Instagram professional accounts our clients have authorized us to manage.
• Access tokens — the credentials issued by the platform that allow the application to publish content and read engagement on the authorized accounts. These are stored securely and used only to operate the accounts on our clients’ behalf.

Content and Engagement Data

• Posts and media — the images, videos, captions, and links that we create and publish to our clients’ accounts.
• Published-post metrics — aggregate performance information such as follower counts, reach, views, and reactions, used to report results to our clients.
• Comments and messages — where authorized, the application may read comments left on our clients’ posts and help our team respond to them in the client’s voice, so that our clients can engage promptly with their audience.

Information About the Audience of Our Clients’ Pages

When people interact publicly with our clients’ Pages or posts (for example, by leaving a comment), the application may process the content of those interactions and the associated public username in order to display and respond to them. We do not seek to collect private personal information about these individuals, and we do not use it for any purpose other than helping our client respond to the interaction on their own Page.

3. How We Use Information

We use the information described above only to provide social media management services to our clients, specifically to:

• Create, schedule, and publish content to our clients’ authorized accounts;
• Read and respond to comments and messages on our clients’ posts, where authorized;
• Measure the performance of published content and prepare results reports for our clients;
• Maintain, secure, and improve the reliability of the application.

We do not sell any information. We do not use the data we access to build advertising profiles, and we do not use it for any purpose unrelated to managing the specific client account it came from.

4. Use of Artificial Intelligence

BNH Social Command uses artificial intelligence services to help draft captions, generate images, and suggest responses to comments. Content such as post topics, images, and the text of public comments may be sent to our AI service provider solely to generate this output. Our AI provider processes this content to return a result and does not use it to train its models. A member of our team reviews AI-assisted content in accordance with our internal process before it is published or sent.

5. How We Share Information

We do not share information with third parties except in the following limited circumstances:

• Platform providers — we exchange data with the platforms whose accounts we manage (currently Meta’s Facebook and Instagram) as necessary to operate those accounts.
• Service providers — we use trusted providers, such as our hosting provider and our AI provider, to operate the application. They may process information only to provide their service to us and are bound to protect it.
• Our clients — we report the results and activity of each account to the client business that owns that account.
• Legal requirements — we may disclose information if required to do so by law or valid legal process.

6. Data Storage and Security

Information processed by BNH Social Command is stored on secured servers under our control. We restrict access to authorized BnH personnel only, and access to the application itself is protected by authentication. Access tokens and other sensitive credentials are stored using industry-standard protections. While no method of storage or transmission is completely secure, we take reasonable measures designed to protect the information we handle.

7. Data Retention

We retain account information, content, and metrics for as long as we are managing the relevant client’s accounts, and as needed to provide historical reporting to that client. When our engagement with a client ends, or upon a valid request, we remove the associated account connections and delete or de-identify the associated data within a reasonable period, unless we are required to retain it by law.

8. Your Rights and Choices

Because the accounts we manage are owned by our client businesses, requests regarding the data associated with a particular account are handled through the client that owns it, or directly with the platform (Facebook or Instagram).

If you are an individual who has interacted with one of our clients’ Pages and you wish to have information about that interaction addressed, or if you have any question about this policy, you may contact us using the details below and we will respond.

Data Deletion Requests

To request that we delete information associated with you or with an account we manage, please email us at basil@bnhhost.com with the details of your request. We will verify and process valid requests and confirm once the information has been removed from BNH Social Command, subject to any retention required by law.

9. Children’s Privacy

BNH Social Command is a business tool and is not directed to children. We do not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued operation of the application after a change reflects the updated policy.